The process of moving can be a traumatic experience in and of itself. Moving to another country throws in a whole new set of worries. northAmerican International works to make this process as smooth and seamless as possible. At North American International, our focus is on you. We work to tailor our international moving services to your unique needs. With over 70 years of experience in moving families, you can be sure that northAmerican International has what it takes to make your international move go as smoothly as it possibly can. All around the world, our dedicated team of employees and representatives are there for you. From pre-move planning to clearing customs at your destination, our team will make you part of the process every step of the way. Our personalized approach to moving reflects the person behind each move. Because every customer is different, no two moves are ever the same. If you have a concern, we adopt that concern as our own and work toward a solution that’s right for you.
The Quality Index is an internal monitoring system designed to provide valuable feedback from our customers on the various services they received. The Quality Index is based on the customer’s perception of their move experience. An Independent research firm randomly surveys customers after their move to learn how we performed, from packing through to final delivery. Every Representative and Driver is assigned a quality rating based on the responses to the survey questions. We use this system to learn about what’s important to our customers and to continually improve our services.
Professional Driver Development
All northAmerican Van Lines drivers go through a detailed qualification process and hands-on training program. The training includes safe loading and unloading techniques to ensure safe transportation of household effects, customer service, communication skills, and claims prevention skills.
Driver Quality Performance Rating
We also track our Representatives and Drivers cargo handling performance through our Quality Performance Rating Program. Every Representative and Driver is assessed a rating, based on their performance in loading, transportation and unloading skills, to ensure an exceptional move is provided for all of our customers.
Representative Safety Officer Program
Safety is essential to every northAmerican International move, on and off the road. The Representative Safety Officer Program educates our agents about formal vehicle inspections, keeps drivers up-to-date on loading, unloading and driving techniques, and implements safety precautions.
Packing and Loading Training
The specialized nature of international moving requires the packing and loading process be carried out by seasoned, highly skilled, and top-rated packers. To maintain this critical level of professionalism and expertise, all crews must adhere to the strict packing/unpacking and loading/unloading standards specified in our International Procedures Manual. All international personnel receive individual corporate-directed training, complemented by training videos and printed materials. Our standards not only include specific procedures related to an international move, but also require the use of packing materials that are designed especially for international moves. Performance is carefully monitored and evaluated to ensure we meet our high quality standards.